Speech recording, analysis and quality management
… voice, screens,
multimedia channels …
We provide technology-independent solutions for recording, quality management and speech analysis for contact centres of all sizes. Our customers include major mobile operators, banks, successful commercial call centers and utility.
The strengths of ReDat system are reliable recording solution for telephone and radio communication service in dispatch centres together with the integration of dispatching information systems. Our system can be found at police, rescue forces, in transport and energy.
The ATM / ATC segment requires not only the top quality, but also the maximum stability and safety of the recording system. ReDat offers a wide portfolio of ATM / ATC solutions to which you can fully rely on.
"We always try to implement the latest scientific findings into practice as quickly as possible and determine the direction of our production especially for quality management of contact and dispatch centers. The key elements of our development are emotion analysis, word spotting, dialog flow, topic detection, speech to text and the implementation of artificial intelligence in the form of self-learning systems. "
Jiří Kristek, member of the board, RETIA, a.s.
We are celebrating.
We have placed into manufacturing a ReDat3 Recording Unit with the serial number 1500. The company Kapsch ordered this product with a jubilee serial number. They are going to use it in the GSM-R in the Slovakia railways.
The region of Hradec Králové is the first one that has a new integrated operating police centre. Five police districts were united into one regional district. The project is supported by the European Union and co-financed by European funds IOP “the chances for your development“.
The 13th year of conference Call centra will take place on 28th November 2013 at the Prague hotel Grand Majestic Plaza. Our specialists are also attending the conference and they would like to answer your questions about the recording system of ReDat.
The most up to date congress that we participated, was the 6th Conference of the Security and Telecommunication Systems at Railway – Reliability to higher railway transport safety organized by SŽDC. The conference was held on 11th – 14th November 2013 in České Budějovice. The interesting presentation regarding Recording System as a significant railway component was led by our Sales representative Ing. Luboš Petrovický.
we would like to inform you that the ReDat eXperience, the product of RETIA, a.s., was successfully certified by Cisco Systems Inc. Our product ReDat eXperience is fully compatible with the Cisco Unified Communications Manager, 8.5, the product of Cisco Systems, Inc.
Congratulations on this great news.