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Speech recording, analysis and quality management

 

… voice, screens,
multimedia channels …

We provide technology-independent solutions for recording, quality management and speech analysis for contact centres of all sizes. Our customers include major mobile operators, banks, successful commercial call centers and utility.

The strengths of ReDat system are reliable recording solution for telephone and radio communication service in dispatch centres together with the integration of dispatching information systems. Our system can be found at police, rescue forces, in transport and energy.

The ATM / ATC segment requires not only the top quality, but also the maximum stability and safety of the recording system. ReDat offers a wide portfolio of ATM / ATC solutions to which you can fully rely on.

"We always try to implement the latest scientific findings into practice as quickly as possible and determine the direction of our production especially for quality management of contact and dispatch centers. The key elements of our development are emotion analysis, word spotting, dialog flow, topic detection, speech to text and the implementation of artificial intelligence in the form of self-learning systems. "
                                                                 Jiří Kristek, member of the board, RETIA, a.s.

News

Forum of collection market 2014. Prague

Dear partners

We would like to inform you about the conference of Forum of collection market 2014. The conference took place on 9 October 2014 in Prague.

We would like to thank you for visiting our stand and also listening an interesting presentation about Voice biometrics by our specialist Petr Novák.

Alcatel-Lucent Breakfast 2014. Bratislava

Dear partners

We would like to invite you to the conference Alcatel-Lucent Breakfast 2014, where we will present our product ReDat. This year will be held on Friday 10 October 2014 in the hotel Kempinski in Bratislava.

As a long-time partner of Alcatel-Lucent we will actively participate in a program of the conference. Our sales representative Luboš Petrovický will present the topic: Voice biometrics within the environment of contact centres.

Renewal of a certification with Alcatel-Lucent 2014

Every 2 years we make a renewal of certification with the company Alcatel-Lucent. We would like to inform you about a successful certification with this significant partner.

We are happy that we are considered as a reliable, verified and certified partner for Alcatel-Lucent. A recording solution by system ReDat fulfils conditions of compatibility with platforms of DR-Link, IP DR-Link and also with common trunks.

Alcatel-Lucent OpenDay 2014

Dear partners

Every year we attend the Alcatel-Lucent OpenDay conference. We will continue with this tradition this year. That´s why we would like to invite you to our stand ReDat in hotel Barcelo on 24 September 2014 in Prague.

ReDat Breakfast Time 2014

We are very happy that ReDat Breakfast Time became a pleasant tradition for meeting with our customers. This year an event took place on 24 June 2014 in the hotel La Loca in Prague. A delicious breakfast, an interesting presentations and a subsequent debate created a pleasant informal atmosphere. Thank you all those that participated.

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