Speech recording, analysis and quality management
… voice, screens,
multimedia channels …
We provide technology-independent solutions for recording, quality management and speech analysis for contact centres of all sizes. Our customers include major mobile operators, banks, successful commercial call centers and utility.
The strengths of ReDat system are reliable recording solution for telephone and radio communication service in dispatch centres together with the integration of dispatching information systems. Our system can be found at police, rescue forces, in transport and energy.
The ATM / ATC segment requires not only the top quality, but also the maximum stability and safety of the recording system. ReDat offers a wide portfolio of ATM / ATC solutions to which you can fully rely on.
"We always try to implement the latest scientific findings into practice as quickly as possible and determine the direction of our production especially for quality management of contact and dispatch centers. The key elements of our development are emotion analysis, word spotting, dialog flow, topic detection, speech to text and the implementation of artificial intelligence in the form of self-learning systems. "
Jiří Kristek, member of the board, RETIA, a.s.
Last week we attended the International trade fair of the railway technology, products and services for the rail and city transport Czech Raildays 2016 in Ostrava.
Last week we colaborated with the Association of the Collectiong Companies to hold a workshop with a topic „What we can obtain from the recorded calls“. Petr Novak together with Petr Bucher actively involved all participated into the discussion about the reasons why we should record phone calls, agents screens and other data. The other topic of this discussion was the sense of the emotional analyses, why to follow callscripts or the detection of the negative effects like conflicts or threats.
We will be happy to meet you the next week in Ostrava at the International trade fair of the railway technology, products and services for the rail and city transport, RailDays 2016.
As in the previous years, this time we have also supported some of the sports events. Among the latest we would like to mention the Pardubice Wine Half Marathon and the Perstejn Run for 10 Kilometres, that were held on 16 April in Pardubice and the 9 - Kilometres of Pardubice run held on 27 April in the city centre.
We have recently noticed your higher interest in voice analysis without the necessity of the extensive system instalation.
We have responded to your requirements and activated the new module for you – the Business Analytics. It presents the economically simple solution of the Voice Analysis of your calls.