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Speech recording, analysis and quality management

 

… voice, screens,
multimedia channels …

We provide technology-independent solutions for recording, quality management and speech analysis for contact centres of all sizes. Our customers include major mobile operators, banks, successful commercial call centers and utility.

The strengths of ReDat system are reliable recording solution for telephone and radio communication service in dispatch centres together with the integration of dispatching information systems. Our system can be found at police, rescue forces, in transport and energy.

The ATM / ATC segment requires not only the top quality, but also the maximum stability and safety of the recording system. ReDat offers a wide portfolio of ATM / ATC solutions to which you can fully rely on.

"We always try to implement the latest scientific findings into practice as quickly as possible and determine the direction of our production especially for quality management of contact and dispatch centers. The key elements of our development are emotion analysis, word spotting, dialog flow, topic detection, speech to text and the implementation of artificial intelligence in the form of self-learning systems. "
                                                                 Jiří Kristek, member of the board, RETIA, a.s.

News

G-FORCE 2014, London

Dear partners and customers,

we are proud to be an exhibitor at Genesys G-Force 2014 London held from 10-12 June 2014 at the Hilton London Metropole.

Join us to learn more about solutions and news in ReDat recording systems.

The 15 anniversary of the Cisco Connect conference

Our company is a traditional technological partner of the Cisco Connect conference which is celebrating its 15th anniversary.

Thank you to all our partners and customers for visiting our stand at the conference Cisco Connect on 15 April 2014 in Prague.

ATM testing according EUROCAE ED137B

Dear partners and customers,

our specialists tested ReDat VoIP products in VOTER 2.1.3 environment. The products are developer according EUROCAE ED 137B and they are interoperatible with VoIP ATM components.

Successful certification - Avaya DevConnect Technology Partner

Dear partners and customers,

it is with great pleasure to announce that our company has successfully completed Avaya DevConnect Compliance Testing and became Avaya DevConnect Technology Partner.

Conference Call Centres 2014 – Effective management to maximize success

We would like to invite you to the Call Centres conference 2014 that will be shielded by the Institute for International Research in the Czech Republic. Our sales manager Luboš Sádlo will present the topic Voice biometrics within a professional program.

Term: 15 – 16 April 2014
Destination: Holiday Inn Prague Congress Centre

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