Speech recording, analysis and quality management
… voice, screens,
multimedia channels …
We provide technology-independent solutions for recording, quality management and speech analysis for contact centres of all sizes. Our customers include major mobile operators, banks, successful commercial call centers and utility.
The strengths of ReDat system are reliable recording solution for telephone and radio communication service in dispatch centres together with the integration of dispatching information systems. Our system can be found at police, rescue forces, in transport and energy.
The ATM / ATC segment requires not only the top quality, but also the maximum stability and safety of the recording system. ReDat offers a wide portfolio of ATM / ATC solutions to which you can fully rely on.
"We always try to implement the latest scientific findings into practice as quickly as possible and determine the direction of our production especially for quality management of contact and dispatch centers. The key elements of our development are emotion analysis, word spotting, dialog flow, topic detection, speech to text and the implementation of artificial intelligence in the form of self-learning systems. "
Jiří Kristek, member of the board, RETIA, a.s.
RETIA, a.s., in order to improve the customer services, extends its HelpDesk service.
We would like to inform you about our attendance at the World of Informatics in Finance Conference, that will be held the 6 October at the Conference Centre City in Prague.
24 September 2015 the Association of the Collecting Companies is organising the conference - Czech and Slovak Collecting Market Forum 2015. The conference will be held at the Diplomat Hotel in Prague – Dejvice and we will participate.
We would like to invite you to the conference Alcatel Lucent Enterprise Open Day 2015 that is taking place the next week on Wednesday, 23 September, in Kaiserstejnsky Palace in Malomestske Square in Prague.
This summer we have welcomed a new member to our ReDat team in the position of Country Manager - Zbigniew Piwko.