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Speech recording, analysis and quality management

 

… voice, screens,
multimedia channels …

We provide technology-independent solutions for recording, quality management and speech analysis for contact centres of all sizes. Our customers include major mobile operators, banks, successful commercial call centers and utility.

The strengths of ReDat system are reliable recording solution for telephone and radio communication service in dispatch centres together with the integration of dispatching information systems. Our system can be found at police, rescue forces, in transport and energy.

The ATM / ATC segment requires not only the top quality, but also the maximum stability and safety of the recording system. ReDat offers a wide portfolio of ATM / ATC solutions to which you can fully rely on.

"We always try to implement the latest scientific findings into practice as quickly as possible and determine the direction of our production especially for quality management of contact and dispatch centers. The key elements of our development are emotion analysis, word spotting, dialog flow, topic detection, speech to text and the implementation of artificial intelligence in the form of self-learning systems. "
                                                                 Jiří Kristek, member of the board, RETIA, a.s.

News

ReDat News - December 2014

Dear partners, customers and co-workers,

we would like to tell you about the latest news in the ReDat system. You can download a newsletter here.

The ReDat team wish you a Merry Christmas and Happy New Year.

RETIA Badminton Cup 2014

Dear sport´s fans

On Saturday 22 November 2014 we held the 2nd year of the company tournament in badminton. The sport´s event was realized in the gymnasium at the University of Pardubice and there were 13 participants who competed to win.

We would like to thank all players for their great sports performance and also would like to thank the spectators who supported the participants.

The 14th year of the conference Call Centres

Dear partners

We would like to invite you to the 14th year of the Call Centres conference. This conference is held on Thursday 27 November 2014 at OKSystem in Prague from 9 a.m.

Come and visit our stand to discuss news in ReDat Recording system, for example in the branch of voice analyses.

ReDat meeting with our partners

Dear partners

ReDat meeting is a regular meeting with Czech partners. This year was held on 16 – 17 October 2014 in the Sport Park Liberec and the evening party was in the Prezidentská in Bedřichov.

On Thursday afternoon we visited the largest covered shooting range in the Czech Republic. In the evening we were in the Prezidentská cottage and we learned how to tap a beer.

RETIA running team at the Hradec Králové half-marathon

The second year of the Hradec Králové half-marathon took place in the middle of September. We are very happy that we could support this developing tradition by sponsoring this race and sending runners to the start. Running is a very popular sport among our employees, we are proud that 16 runners represented our company in this race.

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