Speech recording, analysis and quality management
… voice, screens,
multimedia channels …
We provide technology-independent solutions for recording, quality management and speech analysis for contact centres of all sizes. Our customers include major mobile operators, banks, successful commercial call centers and utility.
The strengths of ReDat system are reliable recording solution for telephone and radio communication service in dispatch centres together with the integration of dispatching information systems. Our system can be found at police, rescue forces, in transport and energy.
The ATM / ATC segment requires not only the top quality, but also the maximum stability and safety of the recording system. ReDat offers a wide portfolio of ATM / ATC solutions to which you can fully rely on.
"We always try to implement the latest scientific findings into practice as quickly as possible and determine the direction of our production especially for quality management of contact and dispatch centers. The key elements of our development are emotion analysis, word spotting, dialog flow, topic detection, speech to text and the implementation of artificial intelligence in the form of self-learning systems. "
Jiří Kristek, member of the board, RETIA, a.s.
we are pleased to inform you about a new version of ReDat® eXperience - your recording systems´ administrator. As the previous version, the new one also offers several improvements and innovations.
We were pleased to hold, together with the SPINET a.s. company, the traditional ReDat® Brunch. This time the Brunch was held in Bratislava on 13 October 2016 and we discussed the present topics of the calls and screens recording. We talked about how to make the operation of the contact centres and the work of their operators more efficient, we mentioned the analysis of emotions, how to detect conflicts in the calls and other negative call effects.
Visit us at the 36th technical trade fair and conference in Dubai.
This year we have also accepted the invitation to the ALE Open Day. The event is held on 11 October 2016 in Kaiserstejnsky Palace in the city centre of Prague.
Come and visit us at our stand!